Privacy Policy
What we save, why it helps your learning, and how to manage your information.
Last updated
Your account keeps your progress, choices, and preferences together. Essential cookies support sign-in. You can export your learning data and submit a deletion request from Account.
What this policy covers
This policy explains how Bow Tie Kreative, the operator of Program Reset in Calgary, Alberta, Canada, handles information when you use programreset.com and its learning account features.
It covers our learning service. Websites you visit through lesson links, including payment providers if you choose to use them, have their own privacy notices.
Information we handle
- Account information: your email, account identifier, sign-in credentials, account role, and any profile information you provide.
- Learning activity: course enrollments, lesson progress, question attempts, selected answers, correctness, hint use, bookmarks, review dates, and activity timestamps.
- Preferences: your learning mode, theme, text size, and reduced-motion setting when saved to your account.
- Access and support records: membership or access grants, account requests, and security or administrative records needed to operate the service.
- Payment records, if purchasing is enabled: order and subscription identifiers, payment status, price, currency, purchased access, and transaction timestamps. Payment details are entered with the payment provider; Program Reset does not collect full card details through its own checkout.
Requests to our hosting infrastructure can also produce operational records, such as requested addresses, timestamps, errors, and network information used to deliver and protect the site.
How information is used
We use account information to authenticate you and manage access. Learning activity lets you resume lessons, see feedback, keep bookmarks, and revisit ideas. Preferences adapt the experience to your choices.
We use administrative and operational records to troubleshoot problems, protect accounts, respond to requests, and meet applicable obligations. Course-level enrollment, lesson, and question statistics help us identify where the learning experience needs improvement.
We collect, use, and disclose personal information for reasonable, identified purposes with consent where required, or where applicable law permits or requires it without consent. Providing information for a requested account feature may imply consent to that use where the law permits. This policy is not blanket consent to unrelated uses.
The homepage’s fictional sample question does not save progress to an account. Questions answered while signed in to a course can become part of your learning history.
Account email messages
We use Emailit to deliver account invitations and password-reset messages. Emailit processes the recipient email address, message content, and delivery information for this purpose. These messages help you verify an invitation or recover access to your account.
Account email delivery does not subscribe you to a marketing mailing list. For help, contact support@bowtiekreative.com.
Retention and security
Account and learning records remain available while needed to provide access, preserve progress, handle requests, or meet applicable recordkeeping obligations. There is no automatic deletion period currently applied to learning accounts. A deletion request requires an administrator to review the records and any lawful retention needs.
Backups may contain earlier copies of account information. Deleting an active record does not immediately remove every backup copy. Financial or security records may need to be retained separately where there is a lawful reason.
The service uses encrypted web connections, access controls, and restricted administrative permissions. No method of storage or transmission is completely secure. Keep your password private and contact us if you suspect misuse of your account.
Your choices and requests
Sign in and open Account to download your learning data or request account deletion. A deletion request is recorded for review; it does not immediately erase your account or automatically cancel a subscription.
You can change learning and display preferences through Preferences. Send written requests for access or correction, or questions and complaints, to the privacy contact below. We may need to verify that a request concerns your own information. The self-service export does not limit your right to ask for other personal information we hold about you.
Under Alberta’s Personal Information Protection Act, access requests generally require a response within 45 days, subject to permitted extensions and exceptions. You may withdraw or vary consent on reasonable notice, subject to legal or contractual restrictions. We will explain any effect on features that need that information.
You can raise unresolved privacy concerns with the Office of the Information and Privacy Commissioner of Alberta. See Alberta’s access and correction guidance. Other rights may apply under the law where you live.
Updates and contact
We will update this page and its revision date when our practices change, and provide any additional notice required by law.
Bow Tie Kreative
Calgary, Alberta, Canada
For support, payment questions, or privacy requests, email support@bowtiekreative.com. Address privacy inquiries to the Program Reset privacy contact (business owner). Include enough information to identify your account and request, but never send your password or full payment details.
For an existing account, data exports and deletion requests are also available under Account on the course library.